Five Stars Markets is dedicated to the security in deposit and withdrawal procedures.
We aim to provide easy, fast, safe and reliable methods for our customers.
Currently, we accept three types of deposits: [Bitwallet], [credit card], and [bank transfer].
| Deposit | Bank Transfer | Credit Card |
|---|---|---|
| Minimum Deposit Amount | 5,000 JPY | 5,000 JPY |
| Maximum Deposit Amount | 3,000,000 JPY per day | 100,000 JPY per transaction 4 Times per month (To avoid over-investment, abuse of credit card, AML etc.) |
| How long it takes to reflect the funds at trading account | Immediate | Immediate |
| Note | Please enter only the [6-digit number] that appears on the deposit screen after logging in as the payee’s name. (The number will be changed each time.) Do not make transfers in your name. | Credit cards in the name of a person other than the customer himself/herself are not accepted. If the use of a credit card is discovered, the account will be closed and no withdrawals will be made. We ask for your cooperation in preventing unauthorized use of your credit card. |
| Other | It usually takes about 1 to 3 minutes to reflect the change. Please reload the transaction screen to confirm the reflection. Major banks support the “more time system” (24 hours a day, 365 days a year), but if your bank does not support the system, your deposit will be reflected on the next business day. Even if your bank supports the “more time system,” it may not be available unless you apply for the use of the system. For example, in the case of Mitsubishi UFJ Direct, please contact your bank. In the case of Mitsubishi UFJ Direct, you need to register to use the “Instant Transfer Service” only for the first time. | JCB is supported We currently do not support Visa and Master. In order to prevent money laundering, credit card fraud, and conversion of funds, we may refund funds to the credit card that was used to deposit the funds when withdrawing, depending on the deposit/withdrawal interval and other usage conditions. Please be aware of this. If you do not wish to receive a credit card refund, please deposit funds by bank transfer. |
- Reason 1
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Under “Credit Card Deposit Page”, if you inputted your name in the form of “Katakana” or “Kanji” may result in deposit error.
Please input your name in the form of “Romaji”, e.g. TAROU YAMADA - Reason 2
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Maximum credit card deposit limit — 4 times per credit card per month has been reached.
If you have deposited by the same credit card for 4 times within a month, please consider using by bank transfer. - Reason 3
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Depending on the requirements of each credit card company, there may be some restrictions on the use of overseas credit card transactions. If the limit has been exceeded, or multiple credit card transactions were executed in a short period of time, it may result in error on deposit.
Please contact the support desk of the card company printed on the back of your credit card and request to increase the usage limit for overseas transactions, then try to deposit again. Also, you may also try to deposit by using another credit card.
We strictly prohibit money laundering, credit card fraud, and the use for cashing purposes.Terms of Use
For example,
– If the times of trading after deposit is obvious less, or even no trading at all. Or – The trading frequency is obviously out of proportion of the deposit & withdrawal amounts, etc.
These will be regarded as money laundering or the use for cashing purposes according to our policies. In this case, we will charge 30% of the withdrawal amount as a penalty, and the deposited funds will be refunded to your credit card. Also, your trading account will be suspended as well.
If we found any credit card fraud activities, we will immediately suspend the relevant account and submit evidence documents to the withdrawal financial institution and/or other related parties. We take strict measures against illegal or improper activities. Thank you for your understanding and cooperation.